How It Works
How can we help you today?
New support ticket
Check ticket status
How do I sign up?
How do I adjust a bid?
Can I retract a bid?
Can I bid on the items that I am selling?
How do I bid?
Buyer Payment FAQs
How do I receive my winning bid?
What payment forms are accepted?
If I am a retailer, how do I submit a sales tax resale or exemption certificate?
Is there anything I can’t pay for with my credit card on file?
I wanted to pick my items up in person, but I missed the customer pickup date. What do I do?
Can I have my purchase shipped?
How does shipping work?
Does EBTH ship outside of the US?
Does EBTH ship to APO/FPO and P.O. Boxes?
What is included in the cost of shipping?
See all 16 articles
Seller Payment FAQs
When will I receive my check?
What address is the check being sent to?
Where can I go to change my address?
What does the total on my invoice represent?
How can I get a copy of my invoice?
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How do I sell the contents of my estate?
I don’t have an entire estate to sell, can you still help? How do I consign items?
What are your terms and conditions?
I’m interested in bidding, can I view the items listed in your sales in person?
Am I a winner?
See all 11 articles
Technical Issues FAQs