Help Center

General FAQs 4

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• How do I apply for a career with EBTH?
• How do I buy a gift card?
• What are your warehouse hours?
• What are your Terms and Conditions?

Bidding and Item FAQs 11

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• How do I bid?
• Before I bid, what are my options?
• How do I adjust or retract a bid?
• Why is the end time being extended while I am bidding?
• How do I know if I am winning?

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Shipping FAQs 11

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• What shipping methods are available?
• How are shipping costs determined?
• Where do I find my tracking number?
• What happens if I miss my delivery?
• Do you offer combined shipping?

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Pickup and Invoice FAQs 8

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• How do I find items near me?
• How do I receive items I have won?
• I missed the scheduled pickup date. What do I do?
• How do I arrange an alternate pickup?
• Can I send someone to pick up on my behalf?

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Account FAQs 5

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• How do I sign up?
• How can I update my account information?
• How can I view my past purchases?
• Can I bid on the items that I am selling?
• How can I change or reset my password?

Buyer Payment FAQs 6

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• If I am a retailer, how do I submit a sales tax resale or exemption certificate?
• What payment forms are accepted?
• How do I add a coupon or gift card to my invoice?
• Why am I being charged sales tax?
• How I do I update or delete my credit card information?

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Prospective Seller FAQs 10

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• Why sell with EBTH?
• What can be consigned?
• What is the commission structure?
• How do I get my items to EBTH?
• What does “Fair Market Value” mean?

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Current Seller FAQs 9

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• How do I navigate my Seller Dashboard?
• How will I know once my item goes live?
• Can I bid on items that I am selling?
• How do I get paid?
• What address is the check being sent to?

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Technical FAQs 5

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• What browsers support EBTH.com?
• How do I unsubscribe?
• How do I reset or change my password?
• How do I add or delete saved searches?
• Is there an EBTH app?

Mobile FAQs 14

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• Before I bid, what are my options for getting the item?
• How do I bid?
• How do I adjust or retract a bid?
• Why is the end time being extended while I am bidding?
• How do I follow or unfollow an item?

See all 14 articles