In the unlikely case that you you receive an incorrect item, we will work with you to correct the situation. Please try to keep all packaging materials and complete our Contact Form or call us at 888.862.8750. 

 

When contacting us regarding an incorrect item, please include:

  • Your EBTH invoice # (this can be found on your order confirmation email)

  • Your phone number and email

  • Images of the item and packaging (please include images of any identifying item numbers, such as tracking numbers, on the outside of the packaging)