Shipping FAQs


What shipping methods are available?
Shipping Most items are shipped via UPS, USPS, or FedEx. Rates are determined by the size, weight, and destination of the item. Shipping quotes for each ...
Fri, 2 Nov, 2018 at 11:11 AM
How are shipping costs determined?
The shipping cost is determined by the size, weight and distance the item is traveling; as well as the packaging, handling and insurance required. Shipping...
Thu, 19 Jul, 2018 at 6:01 PM
Where do I find my tracking number?
As sales are processed, your items will be updated with a tracking number.  This will be emailed to you as well as become searchable under the invoice in yo...
Tue, 17 Jul, 2018 at 11:40 AM
What happens if I miss my delivery?
We issue tracking numbers for each item from the shipment carrier so that you may follow your order’s progress and prepare to receive it. Your tracking num...
Fri, 20 Jul, 2018 at 11:13 AM
Do you offer combined shipping?
In order to ship all items as quickly, efficiently, and cost-effectively as possible, most items are packaged prior to the auction going live. Because of t...
Fri, 20 Jul, 2018 at 11:13 AM
Does EBTH ship to P.O. and APO/FPO Boxes?
At this time we are unable to ship to PO Boxes or APO/FPO. You can add a APO/FPO or PO Box as your billing address, but a physical address is required for s...
Fri, 20 Jul, 2018 at 11:14 AM
Does EBTH ship outside the Continental United States?
We are able to ship most orders internationally via UPS. Rates vary depending on the value and size of the item. We are currently unable to ship furniture i...
Fri, 20 Jul, 2018 at 11:18 AM
What kinds of items cannot be shipped?
The following items cannot be shipped per EBTH regulations: Aerosols Chemistry Sets Sterno Fertilizers Ammunition Kerosene Gasoline Nail Polish/ Remove...
Fri, 20 Jul, 2018 at 11:48 AM
What if I receive an incorrect item?
In the unlikely case that you you receive an incorrect item, we will work with you to correct the situation. Please try to keep all packaging materials and...
Fri, 20 Jul, 2018 at 11:49 AM
What if I receive damaged items?
Please, thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. It is very important that you inspect the shipment to...
Fri, 20 Jul, 2018 at 11:53 AM