Mobile FAQs


Before I bid, what are my options for getting the item?
You found an item you love, and you are ready to bid.  Now what?   Before you bid for the first time on an item in sale, you will be prompted to choose ...
Thu, 9 May, 2019 at 4:22 PM
How do I bid?
Getting Started When signing up you will be asked to agree to our sale Terms and Conditions. These can be viewed during sign up or on the website. A Sale...
Thu, 9 May, 2019 at 4:24 PM
How do I adjust or retract a bid?
We do understand that bidding errors will occur from time to time.  If you place a bid mistakenly, then we cannot delete that bid, unless it is in the case ...
Thu, 9 May, 2019 at 4:56 PM
Why is the end time being extended while I am bidding?
Our sales state that the “Sale Closes” at a specific time. All Items do not close simultaneously at that time. Items begin closing in the order displayed o...
Wed, 17 Jan, 2018 at 5:49 PM
How do I follow or unfollow an item?
If you see an item that you like, and want to save it to quickly get back to later - simply click on the heart icon on the top right corner of the item'...
Thu, 9 May, 2019 at 4:57 PM
What payment forms are accepted?
A valid credit card must be on file in order to bid with EBTH. We accept Mastercard, Visa, Discover, and American Express**. Prepaid Cards and PayPal are n...
Thu, 9 May, 2019 at 4:59 PM
What are the bid increments?
EBTH currently uses the following bid increments during our auctions: Current Bid Next Required Bid $1 - $9 Current Bid + $1 $10 - $24 Current ...
Thu, 18 Jan, 2018 at 1:43 PM
How do I update my account information?
Once you are signed in, Click on “More” on the bottom right of your app toolbar. From there, you can update your account info, addresses, payment methods, n...
Thu, 19 Jul, 2018 at 5:38 PM
How do I consign or sell with EBTH?
To get more information on selling or consigning with EBTH, you can view all of our prospective seller FAQs here! EBTH would love to help! Whatever y...
Tue, 14 May, 2019 at 9:49 AM
How are shipping costs determined?
The shipping cost is determined by the size, weight and distance the item is traveling; as well as the packaging, handling and insurance required. Shipping...
Thu, 9 May, 2019 at 5:00 PM