Pickup and Invoice FAQs


How do I find items near me?
You can find items near you by using the "Item Location" and "Delivery Options" filters in the sidebar of category and sale pages.  With...
Mon, 15 Jan, 2018 at 6:42 PM
How do I receive items I have won?
Each item has it's own fulfillment options, even within the same sale.  Make sure to plan for what the item requires before placing any bids!   ...
Tue, 16 Jan, 2018 at 1:38 PM
I missed the scheduled pickup date. What do I do?
Pick up locations, dates, and times are listed on the item page from sale beginning to sale end, so please make note of this before you place your bids an...
Mon, 15 Jan, 2018 at 6:24 PM
How do I arrange an alternate pickup?
EBTH often works out of personal properties, which is why we cannot allow pickups outside of the scheduled pickup time.  Items that are in our warehouse may...
Tue, 16 Jan, 2018 at 1:44 PM
Can I send someone to pick up on my behalf?
Yes!  Email customer service your invoice number and the name of the person you are sending on your behalf, and customer service will note your invoice.  Ma...
Mon, 15 Jan, 2018 at 6:25 PM
Can I return something that I have won?
With EBTH, you are purchasing an item that was sold by us on behalf of a seller or business.  Sellers are paid in full for the items that are listed and sol...
Mon, 15 Jan, 2018 at 6:36 PM
What do I need to prepare for my pickup?
Congrats on your win!  Make sure that you bring a valid ID and your invoice information to the pickup with you.   -Each pickup provides an address, ...
Tue, 16 Jan, 2018 at 1:39 PM
How do I contact the seller?
Due to our privacy policy, the information of our sellers and buyers is confidential.  We will not disclose personal information about buyers or sellers.  E...
Tue, 16 Jan, 2018 at 1:36 PM