Pickup and Invoice FAQs


How do I find items near me?
You can find items near you by using the "Item Location" and "Delivery Options" filters in the sidebar of category and sale pages.  With...
Thu, 9 May, 2019 at 1:03 PM
How do I receive items I have won?
Each item has it's own fulfillment options, even within the same sale.  Make sure to plan for how you are going to receive the item before placing...
Thu, 9 May, 2019 at 1:04 PM
I missed the scheduled pickup date. What do I do?
If you chose to pick up your item, you will the receive the address and hours of your pickup location in your receipt email.   If an item that you won is ...
Thu, 9 May, 2019 at 1:08 PM
How do I arrange an alternate pickup?
Plan on attending the pickup during the scheduled time or by sending someone to pick up on your behalf if you cannot make it during the scheduled time.  EBT...
Thu, 9 May, 2019 at 1:08 PM
Can I send someone to pick up on my behalf?
Yes!  Contact customer service with your invoice number and the name of the person you are sending on your behalf, and we will make a note on your invoice. ...
Tue, 17 Jul, 2018 at 12:28 PM
What is EBTH's return policy?
Through EBTH, you are purchasing an item that was consigned by us on behalf of a seller or business.  Sellers are paid in full for the items that are listed...
Thu, 24 Jan, 2019 at 10:34 AM
What do I need to prepare for my pickup?
Congrats on your win!  Make sure that you bring a valid ID and your invoice information to the pickup with you.   -Each pickup provides an address, ...
Tue, 16 Jan, 2018 at 1:39 PM
How do I contact the seller?
Due to our privacy policy, the information of our sellers and buyers is confidential.  We cannot disclose personal information about buyers or sellers. ...
Fri, 1 Feb, 2019 at 4:16 PM