Pickup and Invoice FAQs


How do I find items near me?
You can find items near you by using the "Item Location" and "Delivery Options" filters in the sidebar of category and sale pages.  With...
Mon, 15 Jan, 2018 at 6:42 PM
How do I receive items I have won?
Each item has it's own fulfillment options, even within the same sale.  Make sure to plan for how you are going to receive the item before placing ...
Tue, 17 Jul, 2018 at 12:21 PM
I missed the scheduled pickup date. What do I do?
Pick up locations, dates, and times are listed on the item page from sale beginning to sale end, so please make note of this before you place your bids and...
Tue, 17 Jul, 2018 at 12:22 PM
How do I arrange an alternate pickup?
Some may be available for an alternate pickup, however, EBTH often works out of personal properties and we continue to rotate our inventory so that is not a...
Tue, 17 Jul, 2018 at 12:24 PM
Can I send someone to pick up on my behalf?
Yes!  Contact customer service with your invoice number and the name of the person you are sending on your behalf, and we will make a note on your invoice. ...
Tue, 17 Jul, 2018 at 12:28 PM
What is EBTH's return policy?
Through EBTH, you are purchasing an item that was consigned by us on behalf of a seller or business.  Sellers are paid in full for the items that are listed...
Tue, 17 Jul, 2018 at 12:30 PM
What do I need to prepare for my pickup?
Congrats on your win!  Make sure that you bring a valid ID and your invoice information to the pickup with you.   -Each pickup provides an address, ...
Tue, 16 Jan, 2018 at 1:39 PM
How do I contact the seller?
Due to our privacy policy, the information of our sellers and buyers is confidential.  We cannot disclose personal information about buyers or sellers. ...
Tue, 17 Jul, 2018 at 12:34 PM